Customers typically define quality as conformance to specifications.
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Q4: Appraisal costs are associated with preventing defects
Q26: Products never have more than one defect
Q130: _ of variation are the purely random,
Q146: Functional benchmarking is based on comparisons with
Q150: _ includes basic performance, supplemental features, reliability,
Q153: One way to achieve employee involvement is
Q154: _ is the application of statistical techniques
Q155: Two measures used to determine the capability
Q156: Purely random, unidentifiable sources of variation that
Q227: _ is a continuous, systematic procedure that
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