When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of
A) value.
B) support.
C) style.
D) psychological impressions.

Question

Quizplus · Accepted Answer

When customers are upset with their bank because of an incorrect financial statement, the quality provided by the bank is poor from the aspect of support. The bank has not provided adequate support to the customer to ensure their financial statement is correct, which has led to the customer being upset.

When Customers Are Upset with Their Bank Because of an Incorrect