ISO 9000 standards
A) are a systematic procedure for measuring the performance of a firm's products, services and processes relative to industry leaders.
B) are a family of standards that govern the way that quality is managed and documented within an organization.
C) are statistical process control methods used to identify assignable causes of variation.
D) require participating companies to keep track of their raw materials use and their generation, treatment and disposal of hazardous wastes.

Question

Quizplus · Accepted Answer

ISO 9000 standards are a family of standards that focus on quality management and documentation within an organization. They do not directly measure performance, use statistical process control methods, or require the tracking of raw materials and hazardous waste.

ISO 9000 Standards