Which link in the service chain emphasizes superior employee selection and training?

Question

Quizplus · Accepted Answer

Internal service quality emphasizes superior employee selection and training. It includes ensuring employees have the necessary skills, knowledge, and tools to perform their job effectively, as well as creating a positive work environment that fosters staff motivation and commitment. Through internal service quality, organizations can cultivate a workforce that is capable of delivering high-quality service that meets or exceeds customer expectations, leading to greater customer satisfaction and loyalty, and ultimately, healthy service profits and growth.

Which Link in the Service Chain Emphasizes Superior Employee Selection