According to sociologist Arlie Hochschild,feeling rules apply to our occupational roles.Although all jobs place some burden on our feelings,______________occurs only in jobs that require personal contact with the public or production of a state of mind (such as hope,desire,or fear)in others.
A)demeanor
B)emotional labor
C)deference
D)external labor

Question

Quizplus · Accepted Answer

The concept of emotional labor refers to the effort employees put into managing their own emotions to create a certain impression or state of mind in others. This is particularly important in jobs that require personal contact with the public or where the employee's emotional state can affect the customer experience. Thus, option B is the best choice. Options A, C, and D do not accurately describe this specific concept.

According to Sociologist Arlie Hochschild,feeling Rules Apply to Our Occupational