Fresh Air is a large company that repairs residential air conditioners in many homes spread across a state. The company has 50 employees who each have their own repair van. Because the managers of Fresh Air cannot monitor every employee on every repair job, the company sends a satisfaction score card to each customer asking them how pleased they are with the service. If an employee receives a high satisfaction score, the employee receives a bonus. The bonus policy incentives the employees to do all of the following to earn a high satisfaction score except which one?

Question

Quizplus · Accepted Answer

Taking a lunch break on the way to the repair job is not related to performing a good repair or being courteous to the customers. In fact, it might result in arriving late for the job, which could decrease the customer's satisfaction. Therefore, it is not incentivized by the bonus policy.

Fresh Air Is a Large Company That Repairs Residential Air