Gareth is the owner of a popular car wash facility.He has a small cafe set up beside the facility where customers can have a quick snack while waiting for their vehicles.Also, he ensures that each and every customer gets the best service in town.Customers do not mind paying extra because of these reasons.In fact, Gareth noticed that in the last 6 months, he has received several new customers who were previously engaged with his competitors.In the context of the components of resource-based analysis, Gareth's product or service is ________.
A)rare
B)nonsubstitutable
C)durable
D)valuable

Question

Quizplus · Accepted Answer

Gareth's service is valuable because he provides superior customer service and offers additional amenities compared to his competitors, which has attracted new customers.

Gareth Is the Owner of a Popular Car Wash Facility