A business in the service industry, may find its employees becoming involved in altercations with customers in the course of their work. Such altercations:

Question

Quizplus · Accepted Answer

Altercations between employees and customers can lead to actions against the business on the basis of vicarious liability, which means the business may be held responsible for the actions of their employees. Therefore, it is important for businesses to have policies and training in place to minimize the risk of such altercations occurring.

A Business in the Service Industry, May Find Its Employees