Joanne Pearlman, CEO of Franklin Enterprises, told her vice presidents, "We're a huge company, and we are talking about a massive change in the way we do business. A lot of long-time employees will resist these changes, so we must help them recognize that their old ways are obsolete." How would you advise them to accomplish this?

Question

Quizplus · Accepted Answer

Using fear or punishment to force employees to change their ways is not a sustainable or effective approach. Instead, it's better to appeal to their sense of self-interest and show how the changes will benefit them and the company. By discussing the negative consequences of the old ways and comparing the organization's performance to that of its competitors, employees can be persuaded to embrace the new ways of doing things. Additionally, blaming the workers or showing them the new way without consulting them is counterproductive as it creates a negative work environment that is resistant to change.

Joanne Pearlman, CEO of Franklin Enterprises, Told Her Vice Presidents