"In implementing the control process for our new operation, I first established performance standards," said Kelly. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."
A) written reports, oral reports, and personal observation
B) client satisfaction surveys, oral reports, and personal observation
C) written reports, the grapevine, and personal observation
D) competitors' performance data, oral reports, and personal observation
E) written reports, oral reports, and analysts' statements

Question

Quizplus · Accepted Answer

The three sources of performance data are written reports, oral reports, and personal observation. These sources can provide a well-rounded view of performance and help to ensure the accuracy of the data. Additionally, it is important that the data is gathered in a timely manner to allow for timely performance evaluations and adjustments to be made as necessary.

"In Implementing the Control Process for Our New Operation, I