Angered, Chet, an outside salesman for ABC Products, told his supervisor, "I received a memo from our accounting department that, effective immediately, all employees and their managers will receive a monthly report measuring each employee's days-in-office statistics. And over the next 12 months, the days-in-office metric is expected to increase by 50 percent to reduce our firm's travel costs. How can I do outside sales, when I am expected to spend more days inside the office?" Chet is expressing a view that his firm is committing the "deadly sin" of ________ by measuring days-in-office for outside sales people.

Question

Quizplus · Accepted Answer

Chet's concern highlights the inanity (foolishness or senselessness) of applying an internal metric, like days-in-office, to roles that inherently require being outside the office, such as outside sales. This approach fails to recognize the nature of his job and the counterproductive impact of the new policy on his ability to perform his role effectively.

Angered, Chet, an Outside Salesman for ABC Products, Told His