Natalie, a manager, has to fire an employee who has consistently performed poorly. She wants the situation to be handled as sensitively as possible, without hurting the employee's feelings and self-confidence. Which of the following modes of communication would be most appropriate in this situation?
A) text message
B) e-mail
C) face-to-face discussion
D) instant message
E) memo

Question

Quizplus · Accepted Answer

In a situation where an employee is being fired, a face-to-face discussion is the most appropriate mode of communication. It allows for direct communication and provides the opportunity for the manager to show empathy and understanding. Text message, e-mail, instant message, and memo are all too impersonal and can come across as insensitive, which could result in damaging the employee's feelings and self-confidence.

Natalie, a Manager, Has to Fire an Employee Who Has