Mike has noticed that Tonya's employee turnover rate is twice the firm's average, and he has heard several reports of poor morale in Tonya's division. As he discusses these problems with Tonya, he learns about her key employees' performance goals. He determines that these goals are a key reason for the problems. Mike advises Tonya, "Your key employees' performance goals are a 'textbook case' of extinction because they are ________ and, therefore, very demotivating."

Question

Quizplus · Accepted Answer

The phrase "textbook case" suggests that Mike is using a specific psychological concept. Extinction refers to the gradual disappearance of a behavior due to the lack of reinforcement. In this case, the performance goals are demotivating because they are impossible to achieve, meaning employees are not being reinforced for their efforts. Therefore, the correct choice is D, "impossible to achieve."

Mike Has Noticed That Tonya's Employee Turnover Rate Is Twice