Leo, operations manager at QuadFoods Storage, struggled with staffing the "dreaded" night shift, where all new employees were initially assigned. The turnover was high, morale was poor, and performance was dismal. Leo had tried positive reinforcement, offering rewards for punctuality and good work habits; this approach failed. He had also tried the extinction approach, adopting a hands-off approach, also with little success. Finally, he had punished wrongdoers, and that approach also failed to bring about any desired change. If Leo now tries negative reinforcement, what might be a proper approach?

Question

Quizplus · Accepted Answer

Negative reinforcement involves the removal of an unpleasant stimulus to increase a desired behavior. Offering reassignment to the day shift for the best performers would remove the unpleasant condition of working the night shift, thus likely increasing desired behaviors such as punctuality and good work habits.

Leo, Operations Manager at QuadFoods Storage, Struggled with Staffing the "Dreaded