Susan, a manager in a company, had to complete an important project that had a "near impossible" deadline. Instead of assuming that offering financial incentives would be the best way to get the work done, she found that some of her team members craved recognition, whereas others wanted more influence in the organization. With this information, she was able to offer the right incentive to each person. As a result, her team was able to meet the deadline. Susan was using
A) the Hawthorne effect.
B) the contingency perspective.
C) centralization.
D) bureaucracy.
E) economies of scale.

Question

Quizplus · Accepted Answer

Susan was using the contingency perspective by recognizing that different team members had different motivators and tailoring her incentives accordingly. This approach takes into consideration situational factors and individual differences when managing a team.

Susan, a Manager in a Company, Had to Complete an Important