When a customer service manager works to defuse a situation with an irate customer, he or she is assuming a ________ role.
A) liaison
B) disturbance handler
C) negotiator
D) resource allocator
E) leader

Question

Quizplus · Accepted Answer

A disturbance handler role involves addressing conflict or issues that arise within an organization or with external parties, such as an irate customer. The other options (liaison, negotiator, resource allocator, leader) do not specifically address defusing a situation with an irate customer.

When a Customer Service Manager Works to Defuse a Situation