"Quick, Mr. Simmons, Teresa is in the lobby, shouting at a customer!" said Lonnie. Rushing to intervene, Ralph Simmons demanded that Teresa return to her office immediately. "Mr. Crenshaw, I'm very sorry. Please, allow me to escort you to our executive suite, and I will straighten this out." When the manager deals with an angry employee and an insulted customer, he is performing in the role of
A) monitor.
B) negotiator.
C) disturbance handler.
D) resource allocator.
E) liaison.

Question

Quizplus · Accepted Answer

The manager is performing the role of a disturbance handler by intervening and addressing the situation between the employee and the customer.