The first step in developing a knowledge management system is to:

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Before developing a knowledge management system, it is important to determine what knowledge is most important to the organization. This will help to ensure that the system is designed to capture and manage the most valuable knowledge for the organization. Obtaining the necessary information system technologies may come later in the process, but is not the first step. Recognizing that perfect information is not readily available in all organizations is also important, but it is not the first step in developing a knowledge management system. Empowering employees to make their own decisions and accept the consequences is not directly related to developing a knowledge management system.

The First Step in Developing a Knowledge Management System Is