Ed is concerned about the number of customers complaining about the poor service provided by the department he manages for a hardware store.He is convinced that his employees can provide better service and cut complaints significantly.Ed has set a goal for his department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Question

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Setting a goal to reduce customer complaints by a specific percentage within a specific time frame is an example of a performance standard, which is a key component of effective controlling.

Ed Is Concerned About the Number of Customers Complaining About