Operations management in the service industry:
A)is tied to the export sector.
B)a much larger share of total output is being produced by non-profit organizations.
C)is all about creating a good experience for those who use the service.
D)is declining.

Question

Quizplus · Accepted Answer

Operations management in the service industry is focused on creating a good experience for customers/clients/patients. This includes managing processes, resources, and people to ensure that the service is delivered efficiently and effectively, and meets or exceeds customer expectations. It involves everything from scheduling appointments to managing wait times, to ensuring that the service is delivered in a friendly and professional manner. This is especially important in the service industry, where the service itself is often the product that is being sold.

Operations Management in the Service Industry