In the process of questioning a patient about the reason for having the requested X-ray examination,the patient becomes irritated and complains that she "is getting pretty tired of saying the same things over and over to all these nurses." An effective method to deal with this patient's attitude would be to
A) ask the patient to sign a statement declining to answer questions.
B) tell her it is not your fault she is upset and you would be upset as well.
C) not ask any additional questions so as not to upset her any more.
D) explain that each person is asking questions specific to their patient care task.

Question

Quizplus · Accepted Answer

Explaining to the patient that each person is asking questions specific to their patient care task can help alleviate their frustration and provide a better understanding of why the questions are being asked. Avoiding asking further questions may not address the patient's concerns or provide necessary information for the X-ray examination. Offering the option to decline answering questions is not a practical solution for gathering important medical information. Sympathizing with the patient's frustration is compassionate, but may not resolve the issue at hand.

In the Process of Questioning a Patient About the Reason