When conflict arises among staff, what should the nurse focus attention on initially?

Question

Quizplus · Accepted Answer

Generally, conflict increases anxiety. When interaction with a certain peer or peer group stimulates anxious or angry feelings, the presence of conflict should be considered. Once it is determined that conflict is present, look for the basis of the conflict and label it as personal or professional. If it is personal in nature, it may not be appropriate to seek peer negotiation. It might be better to go back through the self-awareness exercises presented in previous chapters and locate the nature of the conflict through self-examination. Sharing feelings about a conflict with others helps to reduce its intensity.

When Conflict Arises Among Staff, What Should the Nurse Focus