Many U.S. troops present at My Lai later reported that they were frightened and confused about whether people in the villages were really enemy soldiers. Others reported that they didn't know whether the rifle-fire they heard was from enemy guns or from the guns of fellow troops. Still, frightened and bewildered, many of them began setting fire to huts and shooting old men, women, and children. This tragic example illustrates that informational influence is most likely to occur when __________.
A) authorities model the appropriate behavior
B) situations are interpreted as a crisis
C) we look to experts for cues
D) charismatic leaders provide a new definition of reality

Question

Quizplus · Accepted Answer

The situation is interpreted as a crisis, leading to heightened emotions and confusion, which can increase informational influence as people look to others for guidance.

Many US Troops Present at My Lai Later Reported That They