Five characteristics of the self that can act as barriers to listening include all of the following EXCEPT
A) defensiveness.
B) egocentrism.
C) personal bias.
D) stereotypes.

Question

Quizplus · Accepted Answer

Stereotypes are not considered a characteristic of the self but rather a cognitive shortcut that involves judging others based on preconceived notions or categories. Defensiveness, egocentrism, and personal bias, on the other hand, are characteristics of the self that can hinder effective listening by focusing on one's own feelings, perspectives, or prejudices rather than fully attending to the speaker's message.

Five Characteristics of the Self That Can Act as Barriers