A firm performs at a level of 90% on each individual dimension of its logistics service performance.This suggests that the firm is providing 90% perfect order performance.

Question

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Perfect order performance is a composite measure that considers multiple dimensions of logistics service performance simultaneously. If a firm performs at 90% on each individual dimension, the overall perfect order performance would likely be lower than 90% when all dimensions are combined.

A Firm Performs at a Level of 90% on Each