From a strategic perspective,companies should strive to:
A)provide customer success to all customers
B)realize different customer accommodation approaches may be appropriate for different customers
C)decern/be aware that all customers desire close customer success types of relationships
D)never refuse to do business with a customer

Question

Quizplus · Accepted Answer

While providing customer success to all customers is important, it is not always possible or practical to use the same approach for all customers. Companies should recognize and be able to differentiate between different customer needs and accommodate each customer according to their specific needs. A "one size fits all" approach may not be the most effective strategy. Decerning that all customers desire close relationships is also not necessarily true, as some customers may prefer a more hands-off approach. Refusing to do business with a customer should always be a last resort, but there may be situations where it is not feasible to continue a business relationship.

From a Strategic Perspective,companies Should Strive To