According to communication scholars,what is often most important to say explicitly when apologizing?

Question

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According to communication scholars, the most important thing to say explicitly when apologizing is "I was wrong." This acknowledges responsibility for the mistake and shows a willingness to make amends. The other options (A, B, and C) either deflect responsibility or focus on the individual's feelings rather than the harm caused.

According to Communication Scholars,what Is Often Most Important to Say