Minimal customer focus results in a reduction in the cost of marketing and sales.

Question

Quizplus · Accepted Answer

Minimal customer focus means that the company is not paying attention to the needs and wants of the customer. This can result in lower customer satisfaction, fewer sales, and decreased revenue. Consequently, the cost of marketing and sales may increase as the company needs to work harder to acquire new customers and retain existing ones. Therefore, minimal customer focus is not a cost-saving strategy.

Minimal Customer Focus Results in a Reduction in the Cost