A quality circle studying the problem of incorrect prices on purchase orders identified several potential causes: incorrect information from requesting department, out-of-date catalogs from suppliers, defective computer software, and worker practices in the purchasing department.These potential cause-and-effect relationships are best illustrated by a _______________.
A)check list
B)Pareto chart
C)control chart
D)point-and-figure chart
E)Fishbone diagram

Question

Quizplus · Accepted Answer

The potential causes identified can be categorized into different categories such as people, process, materials, and equipment. A fishbone diagram or Ishikawa diagram is a tool used for identifying potential causes and grouping them under these categories. This makes it easy to understand the interrelationships between the potential causes and their impact on the problem at hand. Therefore, the best choice for illustrating the potential cause-and-effect relationships in this scenario is a fishbone diagram.

A Quality Circle Studying the Problem of Incorrect Prices on Purchase