When a patient calls and asks to speak directly with the provider,never respond by saying:
A) The doctor is with a patient now.
B) May I take a message and we will reply as soon as possible?
C) Is there anything I can help you with?
D) The doctor is busy.
Correct Answer:
Verified
Q39: Match each term with its definition.
-System designed
Q40: The HEAT technique is one way to
Q41: The THINK technique is one way to
Q42: The THINK technique is one way to
Q43: Identify "Yes" or "No" whether the action
Q45: Identify "Yes" or "No" whether the action
Q46: Identify "Yes" or "No" whether the action
Q47: Before you transfer a patient's call to
Q48: Identify "Yes" or "No" whether the action
Q49: Identify "Yes" or "No" whether the action
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