​Before You Transfer a Patient's Call to Another Department or Office

​Before you transfer a patient's call to another department or office:

A) ​Give the caller the phone number,extension,and name of person to whom you are transferring to.
B) ​Signal (or page) the person in the department you are transferring to and when the person answers,explain who is waiting to speak to him or her and give a brief summary of the issue.
C) ​Pull the chart for the provider if the patient is calling for information,and have the pertinent data readily available (e.g. ,labs,test result,consult,chart notes) .
D) ​All of the above