Which statement about measuring customer service is true?
A) Firms should choose those aspects of customer service that are easiest to measure.
B) Order cycle time is the most commonly used customer service measure.
C) Firms should use as many customer service measures as they can.
D) It is possible for organizations to use only one customer service metric.
Correct Answer:
Verified
Q32: The time span within which an order
Q33: An unhappy customer will tell _ other
Q34: The ability of logistics management to satisfy
Q35: Which of the following statements is false?
A)The
Q36: The percentage of orders that can be
Q38: Which of the following statements is false?
A)Goals
Q39: _ refers to the allocation of revenues
Q40: _ refers to a process that continuously
Q41: Dependability consists of consistent order cycles,safe delivery,and
Q42: Order processing often represents the best opportunity
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