Which one of the following dimensions of an organization's culture is emphasized by the management if it hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services?

Question

Quizplus · Accepted Answer

The quality dimension of an organization's culture is emphasized when the goal is to win customer loyalty and ensure repeat purchases through satisfaction with products or services. This focus on quality ensures that products or services meet or exceed customer expectations, leading to higher satisfaction levels.

Which One of the Following Dimensions of an Organization's Culture