The most important step managers need to take in managing work groups is to determine what informal groups exist in the organization,and who their members are.

Name: The most important step managers need to take in managing work groups is to determine what informal groups exist in the organization,and who their members are.
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Informal groups can have a significant impact on the organization, so it is important for managers to be aware of them and their members.

The Most Important Step Managers Need to Take in Managing