Michael has incorporated a vigorous cross-training program within his department.This is an example of which of Deming's 14 points?
A)Improve Every Process
B)Institute Training
C)Drive Out Fear
D)Encourage Education

Question

Quizplus · Accepted Answer

Incorporating a vigorous cross-training program is an example of "Institute Training," which is one of Deming's 14 points for management. This point emphasizes the importance of ensuring that all employees are adequately trained and possess the skills necessary for their roles.

Michael Has Incorporated a Vigorous Cross-Training Program Within His Department