Jones and Johnson, a law firm, is expanding to incorporate three conference rooms and two executive waiting lounges in its office. Which of the following dimensions of servicescape is the firm addressing

Question

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Spatial layout and functionality. By incorporating three conference rooms and two executive waiting lounges, Jones and Johnson are addressing the spatial layout and functionality of their servicescape. This refers to the design and arrangement of physical elements within a service environment to facilitate customer experience and service delivery.

Jones and Johnson, a Law Firm, Is Expanding to Incorporate