__________should begin immediately after a service upset occurs and when the customer is visibly upset.
A) Service guarantee
B) Servicescape design
C) Service recovery
D) Service process design

Question

Quizplus · Accepted Answer

Service recovery is the process of resolving a customer's complaints or dissatisfaction. It should start immediately after a service failure or upset occurs and when the customer is visibly upset. It involves quickly identifying the issue, apologizing to the customer, and providing a solution or compensation to make up for the poor service experience. Service guarantee, servicescape design, and service process design are all important components of service management but are not directly related to service recovery.

__________Should Begin Immediately After a Service Upset Occurs and When