__________is the willingness to help customers and provide prompt recovery to service upsets.
A) Responsiveness
B) Empathy
C) Assurance
D) Reliability

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness of the service provider to assist customers and provide prompt recovery to service upsets. Empathy refers to understanding and caring about the customer's needs, assurance refers to the knowledge and courtesy displayed by employees, and reliability refers to the ability of the service provider to deliver the service as promised.

__________Is the Willingness to Help Customers and Provide Prompt Recovery