In the context of SERVQUAL,_____ is the caring,individual attention a firm provides to its customers.
A) responsiveness
B) reliability
C) assurance
D) empathy

Name: In the context of SERVQUAL,_____ is the caring,individual attention a firm provides to its customers. A) responsiveness B) reliability C) assurance D) empathy
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Question

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Empathy refers to the caring, individualized attention a firm provides to its customers, as defined in the SERVQUAL model.

In the Context of SERVQUAL,_____ Is the Caring,individual Attention a Firm