Which of the following definitions of quality is proposed by Joseph M. Juran
A) Quality means conformance to requirements.
B) Quality is fitness for use.
C) A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.
D) A product or a service possesses quality if it consistently exceeds customer expectations.

Question

Quizplus · Accepted Answer

Joseph M. Juran proposed that quality is fitness for use, meaning that a product or service must meet the needs of the customer and fulfill its intended purpose. This definition emphasizes that quality is not just about meeting requirements or exceeding expectations but rather ensuring that the product or service serves its intended function effectively.

Which of the Following Definitions of Quality Is Proposed by Joseph