__________in the GAP model is the discrepancy between actual manufacturing and service-delivery system performance and external communications to the customers.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Question

Quizplus · Accepted Answer

Gap 4 in the GAP model refers to the difference between the service delivery promise communicated to the customer and the actual service delivery. This gap can occur due to inadequate training of customer-facing employees, inability to match customer expectations, or lack of communication between service providers and management.

__________In the GAP Model Is the Discrepancy Between Actual Manufacturing