Which of the following statements is true of goods-producing processes
A) They use employees as a substitute for physical inventory.
B) They require extensive customer participation in service creation and delivery.
C) They require more flexibility and adaptation to special circumstances than service processes.
D) They are mechanistic and controllable because of the lack of customer participation.

Question

Quizplus · Accepted Answer

Goods-producing processes are typically more mechanistic and controllable compared to service processes because there is less customer participation. The production process can be optimized and controlled with less need for flexibility and adaptation to special circumstances. Option A is incorrect because goods-producing processes rely on physical inventory, not on employees as a substitute. Option B is incorrect because customer participation is not as crucial in goods-producing processes as it is in service processes. Option C is incorrect because service processes require more flexibility and adaptation to special circumstances due to customer interactions and personalization needs.

Which of the Following Statements Is True of Goods-Producing Processes