During an interview,an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone.This is called a(n)_____ interview question.
A)cognitive
B)situational
C)structured
D)independent

Question

Quizplus · Accepted Answer

This type of question is known as a situational interview question because it asks the applicant to describe how they would handle a specific situation in the workplace, in this case, dealing with an upset customer over the phone. Situational questions are designed to assess an applicant's problem-solving and customer service skills by presenting them with a hypothetical scenario.

During an Interview,an Applicant for a Customer Service Representative Position