The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?
A) Modeled the As-Is process, fixed the errors, and then created the To-Be process
B) Modeled the To-Be process, fixed the errors, and then created the As-Is process
C) Moved directly to implementing the To-Be process without analyzing the As-Is process
D) Moved directly to implementing the As-Is process without analyzing the To-Be process

Question

Quizplus · Accepted Answer

Cheryl first analyzed the current (As-Is) process to identify where the errors were occurring, then decided on a solution (implementing an electronic ordering system) to address these errors, effectively creating a new (To-Be) process.

The Local Florist in Town Is Cheryl Steffan Who Has