What is call scripting?
A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

Question

Quizplus · Accepted Answer

Call scripting is a system that compiles product details and resolution information into a script for customer service representatives to use when interacting with customers, ensuring consistency and efficiency in customer support.

What Is Call Scripting