CRM metrics include sales metrics, service metrics, and marketing metrics.

Name: CRM metrics include sales metrics, service metrics, and marketing metrics.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) metrics encompass a wide range of measurements that track the performance and effectiveness of sales, service, and marketing efforts within an organization. These metrics help in understanding customer interactions and improving business strategies related to sales, customer service, and marketing activities.

CRM Metrics Include Sales Metrics, Service Metrics, and Marketing Metrics