What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time?
A) CRM metrics
B) SCM metrics
C) BPR metrics
D) ERP metrics

Question

Quizplus · Accepted Answer

These metrics are related to Supply Chain Management (SCM), as they directly pertain to the efficiency and effectiveness of the supply chain in fulfilling customer orders.

What Type of Metrics Includes Back Orders, Customer Order Promised