What is the difference between customer-facing processes and business-facing processes?
A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

Question

Quizplus · Accepted Answer

Customer-facing processes are those that directly interact with the customers, often referred to as front-office processes. Business-facing processes, on the other hand, are internal, operational processes that do not directly interact with customers, typically referred to as back-office processes.

What Is the Difference Between Customer-Facing Processes and Business-Facing Processes