The Dental Hygienist Uses Various Levels of Communication Skills on a Daily

The dental hygienist uses various levels of communication skills on a daily basis. The ultimate success of verbal communication depends on the way the material is presented, the attitude of the speaker, the tone and volume of voice, and the degree to which the dental hygienist and patient/colleague are able and ready to listen effectively.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true, the second statement is false.
D) The first statement is false, the second statement is true.