Scenario 7.1 Accounting Power Inc. Is a Canadian Employment Agency That Provides

Scenario 7.1
Accounting Power Inc. is a Canadian employment agency that provides professional accounting services to various businesses across the country. In the last couple of years, the firm has been slowly losing clients, which is impacting its bottom line. Interviews done with some clients revealed that Accounting Power Inc. employees are not as sharp as they used to be and, lately, there have been too many inconsistencies and errors with their work. In the last recession, managers could not justify how the training was adding value to the agency. These programs were not viewed as strategic imperatives and most of them were cut.
-Refer to Scenario 7.1. The combination of these four criteria-reactions, learning, behaviour, and results-can give a total picture of the training program to help managers decide all of the following EXCEPT which one?

A) where problem areas lie
B) what to change about the program
C) whether to continue with a program
D) the method by which to evaluate the program